Legal
Refund policy
Try the free taster first - that is what it is for. If you subscribe and it turns out not to be for you, here is how refunds work.
Last updated: 3 November 2026.
Your 14-day right to cancel
When you buy online in Ireland you normally have 14 days to cancel. For digital content that starts straight away, that right ends once access begins, but only if you agree to it first.
So at checkout we ask you to tick a box confirming that you want paid access to start immediately and that you understand you will lose the 14-day right to cancel once it does. Your payment confirmation email repeats that. If you would rather not tick it, you can keep using the free taster instead.
Cancelling renewals
You can cancel anytime from your account page. Renewals stop and your access runs to the end of the period you have already paid for.
Cancellation form
Where you do have a right to cancel, you can tell us by email using the wording below, or in any other clear statement.
To PublicServicePathway, [email protected]: I hereby give notice that I cancel my contract for the supply of the following digital content or service: [plan]. Ordered on: [date]. Name: [name]. Email on the account: [email]. Date: [date].
How to ask
Email [email protected] from the address on your account, say you want a refund, and we will sort it within a few working days. Refunds go back to the card you paid with, via Stripe.